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CuraPlus · Healthcare

A 14-hospital HIMS that cut billing time by 68%

Designed and built a multi-tenant hospital information system serving 14 facilities, 480+ doctors, and 12,000+ patients monthly.

14
Hospitals onboarded
-68%
Billing time
+22
Patient NPS
CuraPlus
Timeline
14 months end-to-end (4 months core build, 10 months phased rollout)
Team
11 at peak (2 PMs, 5 Engineering, 2 Design, 1 Healthcare SME, 1 SRE)
Stack
Next.js · NestJS · PostgreSQL · Redis · AWS · Kubernetes · Twilio · Razorpay
Challenge

CuraPlus is a 14-hospital network across two Indian states. They were operating on a patchwork of legacy HIMS — some sites on a 2012-era product, some on Excel, two on paper. Billing took 45 minutes per discharged patient. Pharmacy and lab data lived in islands. Reconciling insurance claims required a 30-person back-office team.

Approach

We designed a multi-tenant hospital information system from first principles — with clinicians and not administrators as the primary user. We piloted at the smallest site for 8 weeks, hardened the platform, then rolled out at a pace of one new hospital per fortnight.

Solution
  • 01A unified multi-tenant HIMS spanning OPD, IPD, pharmacy, lab, billing, and insurance
  • 02EMR with template-driven note capture optimised for sub-90-second visits
  • 03Cashless and reimbursement workflows native to Indian insurance and TPA realities
  • 04A mobile app for doctors with patient lookup, prescription, and discharge
  • 05A real-time operations command centre for hospital administrators
  • 06HIPAA-grade access controls and full audit trail
Outcomes

Billing time per discharged patient fell by 68% (45 minutes → 14 minutes). Patient NPS moved from +28 to +50. Insurance claim cycle dropped from 22 days to 8. All 14 facilities are live, with 480+ doctors and 12,000+ monthly patients on the system.

They handled our hospital information system across 14 sites with the rigor of a product company. We trust them with mission-critical workflows daily.

Dr. Rohit Menon, CTO CuraPlus
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